Entrance Gates
Your adventure begins at our Main Entry to Halloween Town. From here the queue line to enter the haunted house begins (VIP's may bypass this line and go directly to the VIP Counter). Visitors to Halloween Town may also bypass this line to explore the attractions and vendors here.

Information & Guest Services
Find answers to questions from any of our uniformed Hosts or at the VIP Counter. They can help you with information, lost and found, and first aid.

VIP Entry Gate
For all of our VIP Guests, please use the VIP Garden Entry Gate, right off the main town square. You will be able to pay for and gain immediate entry to the haunt at this special VIP entrance.

Group Sales Windows
If you are part of a group of 15 or more and intend to pay in one transaction for all members of your party, you can do this at the Ticket Windows when you enter the haunted house.

Guest Receptions
Having a party? Tying the knot? Take advantage of our reception facilities to begin celebrating. This decorated space holds up to 150 people and can be yours during non-event hours. You can serve food and beverages, play games, arrange for entertainers like magicians or roaming monsters, and then be the first to enter the haunted house when it opens. Speak with one of our Monster Party Hosts at 503-288-2037 who can go over the details and make your reservation.

Smoking Areas
Scream at the Beach is non smoking, except in designated areas. Generally that's anywhere outside the buildings that's at least 50' away from any entrances or queue lines. Please be considerate when smoking and deposit your trash properly.

Guest Parking
Jantzen Beach Center has ample free parking for all of our guests. Please use caution and watch children around moving cars. We recommend carpooling whenever possible. Follow the signs or the sound of the screams!

Behind the Screams Tours

Lost Children
Our Guest Service Hosts and Security Team are happy to help parents track down wandering children. Although this is a rare occurrence and no child has been eaten by a monster yet, we want to ensure that your experience is fun and memorable for all the right reasons. If you get separated, ask any uniformed team member or costumed character and they will be happy to assist you.

Lost & Found
It happens all the time: Guests start screaming and clutching at each other and things go flying. Phones, sweaters, hats, shoes, jewelry and more can find the most interesting places to hide. But fear not! Contact any uniformed team member who can arrange for a infrared sweep of the attraction where you think you lost your item. If you have no idea where you may have lost it, ask for a lost and found card. If your item turns up, Guest Services will contact you to arrange for its return. Fortunately we have a great track record of finding and returning lost items.

First Aid
Contact any uniformed or costumed character in any emergency. We have trained medical personnel on site during all event hours who can assist in the event of an emergency.

ATM's
The ATM is located inside the mall, across from the food court. In addition, there are ATM's located at several banks on the island, including US Bank across the street from the mall.

Pets
Guide dogs and service animals are welcome in all of our restaurants, shows and retail locations. We apologize, but they may not be taken into the haunted house for obvious reasons: your animal may react unpredictably to a threatening situation, endangering other Guests, our cast or you. Please enquire if you would like an escort. Pets, other than service animals, are not allowed at this event or the Jantzen Beach SuperCenter.

Costume Guidelines
All event attendees-including adults-may dress in their favorite Halloween costume and must follow these and other guidelines as determined solely by Scream at the Beach:

• Costumes may not be obstructive, offensive or violent.
• Guests may not wear masks - your face must be visible (pirate eye patch okay).
• Costumes should not drag on the ground.
• Costumes should not contain sharp objects, pointed objects or materials that may accidentally strike another Guest.
• Costumes should not contain any weapons that resemble or could easily be mistaken for an actual weapon.
• Guests of all ages may only wear costumes to the Scream at the Beach event to which they have valid tickets.
• Guests may not dress as or represent themselves to be official cast members of the event.

Guest Code of Conduct
Scream at the Beach's goal is to provide entertainment to guests of all ages in a fun and safe environment appropriate for children and families. To encourage all our guests to be considerate of other guests, they are required to comply with the following rules for expected guest conduct.

Behavior: All guests are expected to behave in an appropriate family-friendly manner. Unruly, disruptive or offensive behavior, including line-jumping is strictly prohibited and will not be tolerated. Violations of this policy may be cause for ejection from the event site without refund.

Dress Code: In keeping with our family-friendly atmosphere, and for health and safety reasons, Scream at the Beach strictly enforces a dress code. Proper attire must be worn at all times, including shirts and appropriate footwear. Clothing with rude, vulgar or offensive language or graphics is not permitted at any time. Admission may be denied if clothing is deemed by management to be inappropriate.

Language: Guests using profanity or abusive language, symbols or gestures may be ejected from the haunt without refund.

Litter: Guests must not create litter, or throwing, discarding or depositing any paper, glass or other matter of any kind in the Jantzen Beach Center, except in designated trash receptacles.

Soliciting: No guest may solicit money or other contributions of donations, or distribute commercial or non-commercial advertising or promotional material of any kind, or offer samples of items that are sold, available for sale, or available in exchange for a donation or contributions or scalping tickets, or engaging in any other commercial activity without written permission of the management of Scream at the Beach.

Drugs & Weapons: Possessing any alcoholic beverage, illegal drug, firearm, knife or any weapon of any kind is cause for immediate ejection from the event site without refund.

Haunt policy compliance: Guest safety is our top priority. In addition to this Scream at the Beach Guest Code of Conduct, guests are required to comply with all local, state and federal laws as well as individual haunt policies, rules and instructions posted or otherwise listed.