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951 Lloyd Center
Portland OR
503-206-5051
Mon-Sat 10-9
Sun 11-6
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CaptainHenrysPirateStore.com > Guest Services
Guest Services
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- FAQ's/Help Find answers to your questions about our site and services
Send us mail:
Captain Henry's Pirate Store
951 Lloyd Center
Portland, OR 97232
Customer Service: (503) 206-5051
You can always
Customer Service Hours (All times Pacific Standard Time)
Monday thru Friday - 9:00 AM - 5:00 PM
Member Registration
- How do I register for a Captain Henry's Pirate Store's Pirate Club?
- What are the benefits of registering?
- How do I change my registration information?
- I would like to update my e-mail address.
- I would like to delete my account.
- I would like to update my newsletter preferences.
- I would like to unsubscribe from your newsletters.
- How do I register for a Captain Henry's Pirate Store's Pirate Club?
To register for a Captain Henry's Pirate Store's Pirate Club, please visit our store and ask a Crew Member to "sign me up!"
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- What are the benefits of registering?
Although not required, registration is free and provides the following benefits:
- Savings at Captain Henry's Pirate Store
- Savings online at CaptainHenrysPirateStore.com when it goes live
- Insider's information on special promotions
- Member's-only collectables
- Invitations to Club Member-only events
- Discounted use of the Pirate Hideout
- Reduced admission to Scream at the BeachTM
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- How do I change my registration information?
To update your e-mail address and personal contact information, change your password, or modify anything else about your registration, please visit our store and speak with a Crew Member.
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- I would like to update my e-mail address?
If you would like to update the e-mail address associated with your account, please visit our store and speak with a Cast Member who can update your email address.
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- I would like to delete my account?
Please visit our store and speak with a Cast Member who can help you. Please note: you must be the primary account holder to delete an account.
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- I would like to update my newsletter preferences?
Please visit our store and speak with a Cast Member. They can unsubscribe you from any of your subscriptions and update the e-mail address to which your newsletters are sent.
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- I would like to unsubscribe from your newsletters?
Please visit our store and speak with a Cast Member. They can unsubscribe you from any of your subscriptions.
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Advertising Opportunities
- How do I advertise on your Web site? What are your rates?
- Do you have a banner exchange or affiliate program?
- Will you place a link to our site in exchange for one to CaptainHenrysPirateStore.com on ours?
- How do I advertise on your Web site? What are your rates?
Please contact a Captain Henry's Pirate Store Representative for details on the advertising rates and specifications for our entire family of sites. All ad content must comply with our Guidelines for Advertising and Basic Terms and Conditions.
GENERAL GUIDELINES
- All ad content must comply with Captain Henry's Pirate Store (CHPS) Ad Guidelines.
- The advertising content must be clearly identifiable as an advertisement, as opposed to a link within CHPS site content. Advertisers must be clearly identified by name in at least one frame of the advertising content.
- Ad units that have a white or partially white background must be bound by a visible one (1) pixel non-white box built into the graphic. Creative must still meet size specifications with border.
- All advertisers must have a privacy policy, no more than (one) 1 click from the linking page to the Ad unit.
- Ad units must have a linking URL that resolves to an active page.
- All Flash and third party creative must open a new window.
- Alt Text: 30 Character max.
- User Initiated Audio is allowed. Host initiated sound is not allowed.
- Placeholder or non-final ad content will not be considered as "proxies" for final creative.
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- Do you have a banner exchange or affiliate program?
We do not have a general banner exchange program at this time.
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- Will you place a link to our site in exchange for one to CaptainHenrysPirateStore.com on ours?
We're glad to know you enjoy our efforts on the Web and that you wish to share Captain Henry's Pirate Store fun with others. We truly appreciate all of the many links and reviews that our fellow Netizens have created regarding CaptainHenrysPirateStore.com. But, while we always welcome efforts to spread the news about all of the fun we've created here at CaptainHenrysPirateStore.com, to ensure that our Guests find a quality environment for family entertainment, we do not provide links from CaptainHenrysPirateStore.com out to other sites. You can refer to our complete Terms of Use document for a complete explanation of the user agreement between CaptainHenrysPirateStore.com and our Guests.
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Corporate Information
Business Proposals
- I would like to submit a business proposal. How do I get started?
You may submit your business proposal either by email or to our corporate mailing address:
TW Productions LLC
3728 NE 17th Ave
Portland OR 97212-1333
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Captain Henry's Pirate Store Meetings
- I am interested in hosting a business meeting at your Pirate Hideout. What do I need to do?
Please review our Meetings Resource Guide for complete information on the meeting facilities at Captain Henry's Pirate Store.
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TW Productions Seminars
- Do you offer any "behind-the-scenes" tours or seminars?
TW Productions offers behind-the-scenes tours and educational seminars at our store and Production Studio. These incredible programs are a chance to learn fascinating "inside stories" about TW Productions and our events. TW Productions facilitators guide you through fun-filled and fascinating overviews of the inner workings, thought processes, ideas, and visions behind everything from mask making, to monster makeup, to designing haunted houses. Visits to selected behind-the-scenes locations leave guests with some happy memories!
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Donations
- We are holding a charity fundraiser. How can I request a donation from Captain Henry's Pirate Store?
Due to the large volume of solicitations we receive, we ask that you take note of the following guidelines in order for us to consider your request:
- We can only make donations to a federally licensed (501(c)(3)) nonprofit, charitable agency.
- A solicitation letter must be submitted via U.S. mail on the official organization letterhead and must include the date of the event, if applicable, contact name and number, and any other pertinent information.
- If you are requesting a donation for a specific event, we must receive the letter in our office at least 4 weeks prior to the date of the event.
- The event must be strictly for fundraising purposes. We do not support incentive or reward programs.
Send your letter to:
TW Productions LLC
Attn: Charitable Requests
3728 NE 17th Ave
Portland OR 97212-1333
TW Productions also works with several national charities, including the American Red Cross, Big Brothers Big Sisters, and Scream Entertainment. By working with these organizations, we provide financial and in-kind contributions for worthy causes in our community.
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Employment Opportunities
- How can I get a job working for Captain Henry's Pirate Store or TW Productions LLC?
Please visit our Employment page for information on the latest job opportunities within our company. We update our job listings frequently, so you will always know what's new in career opportunities with our company. If you still have a question, you may write to:
TW Productions LLC
Attn: Human Resources
3728 NE 17th Ave
Portland OR 97212-1333
Or you can call (503) 288-2037.
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- How do I submit a resume?
To submit a resume online, please visit our Employment page for complete details.
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- Do you offer internships?
The Company offers opportunities for an internship experience for graduate and undergraduate students. You can find out more information about specific programs by visiting our Scream at the Beach site and clicking on "Have a Scary Side?" and "Student Programs."
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- What should I do if I discover a mistake in my online resume after I've submitted it?
Once the online resume information has been sent, it will be necessary to re-enter the requested information from the beginning in order to correct any errors in the original submission.
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- I would like to be an actor in a TW Productions event. How do I get started?
As with any career, education and practice are important. A good first step would be to take some drama courses at your local school or college. We suggest you familiarize yourself with a local theater group in your area, and read the entertainment industry trade papers, which are available at most libraries. Also, TW Productions employs hundreds of performers for various events. Auditions are held regularly to cast singers, dancers, actors, musicians, and bands. For information on these exciting opportunities, please visit our Monsters Wanted site. When you feel ready to do so, complete the online application and we'll get the ball rolling.
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- I would like to do voice work for your productions. How do I get started?
Professional actors voice all of our characters. We recommend you develop a solid acting background before you investigate the possibility of doing voiceover work. As with any career, education and practice are important. A good first step would be to discuss your interests with a school counselor or drama teacher. If you are not currently enrolled in school, we recommend taking some drama courses at your local college. We suggest you familiarize yourself with a local theater group in your area, and read the entertainment industry trade papers, which are available at most libraries. Also, TW Productions employs hundreds of performers for various events. Auditions are held regularly to cast singers, dancers, actors, musicians, and bands. For information on these exciting opportunities, please visit our Monsters Wanted site. When you feel ready to do so, complete the online application and we'll get the ball rolling.
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- I've heard Captain Henry's Pirate Store has a strict dress code. Is that true?
In most areas of the Company, employees dress appropriately for the job function or work they are performing. In most cases, costumes are provided. Cast members are expected to be neat in appearance, wear clean clothes, and use appropriate personal hygiene while serving as a cast member at any of our facilities and events.
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Fan Mail
- How can I write to a particular actor or employee?
We cannot provide contact information, however we are happy to forward e-mail. You may also wish to use your favorite Internet search engine to determine if the performer to whom you wish to write has an official Web site or fan club, or an agent to whom you may direct your letter.
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Studio Operations
- Do you offer any production or post-production services at the TW Productions Studio?
Please visit our TW Productions site for a complete guide to the production and post-production facilities, services, and props that TW Productions leases to motion picture, and television production, special event companies and private individuals.
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Special Events & Meetings
TW Production Appearances, Events & Facilities
- Scream at the Beach
- How can I get your characters to appear at my event?
- What events do your characters regularly appear at?
- What is TW Productions and what is their relationship to Captain Henry's Pirate Store?
- What kinds of events do you provide services for?
- What kinds of services do you provide?
Captain Henry's Pirate Hideout
- What is so special about your Pirate Hideout?
- What is a Captain Henry's party going to cost?
- When can I reserve my party date?
- Does Captain Henry's offer any kind of photography and videography service for my party?
- I love pirates. Could I get some to appear at my party?
- Is childcare available? We're planning an adults-only party.
- Can Captain Henry's supply all the party services I'll need?
Captain Henry's Weddings
- Can I get married at your Pirate Hideout?
- What is a Captain Henry's wedding going to cost?
- When can I reserve my wedding date?
- Does Captain Henry's offer any kind of photography and videography service for my event?
- I love pirates. Could I get some to act as Best Man and Maid of Honor at our wedding?
- Is childcare available? We're planning an adults-only wedding.
- Can Captain Henry's supply all the wedding services I'll need?
- What makes a Captain Henry's wedding unique?
- I want to celebrate my 10th anniversary with a vow renewal -- can you help me?
- How much will it cost to have a Captain Henry's vow renewal?
Scream at the Beach
- I am interested in information about Scream at the Beach.
- How do I find out what special events will take place during my visit?
- How can I become an actor at Scream at the Beach?
- How do I write to you about an experience at an event?
Educational Seminars
- What kinds of educational seminars do you hold?
- Is there a fee to attend?
- What about hands-on workshops?
TW Production Appearances, Events & Facilities
- How can I get your characters to appear at my event?
Our collection of pirates, zombies, evil clowns, mad scientists, and more are available for events year round. Contact a
to make arrangements and for additional details.
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- What events do your characters regularly appear at?
In addition to Scream at the Beach, they have appeared in parades, at schools, corporate meetings, theaters for movie premiers, fairs, special events, tradeshows, festivals and radio station appearances.
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- What is TW Productions LLC and what is their relationship to Captain Henry's Pirate Store?
TW Productions LLC is the parent company of Captain Henry's Pirate Store and the producer of Scream at the Beach. We also work closely with Scream Entertainment, an educationally focused non-profit organization.
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- What kinds of events do you provide services for?
- Corporate Events Call on us to decorate your next theme party, banquet or to design and produce staging for your meetings and promotions. With over 22 years of professional experience, and a warehouse of props and set pieces to draw from, you can depend on us to do it right and to surpass your expectations.
- Tradeshows Our award winning style will create a unique booth that will excite your patrons.
- Fairs & Festivals We have provided decorating services for the Rose Festival Waterfront Village, the Clark County Fair, the Oregon State Fair, the Pirate Festival, Multnomah County Fair and more. We can create custom decorations on a large scale at our Production Studio.
- Theaters Character appearances, including large scale creatures, and custom decorations are available for movie premiers and special events.
- Restaurant Interiors You simply MUST call on us if you want something exotic. No, make that REALLY exotic. Jungles, ancient temples, western towns, caves, Arabian tents, snowy glaciers, and anything you can imagine, we can create.
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- What kinds of services do you provide?
- Theatrical Set Design and Fabrication
- Prop Rentals
- Custom Tradeshow Booth Design and Fabrication
- Restaurant Interior Theming
- Custom Murals
- Character Appearances
- Custom Sound Effects and Sound Design
- Specialty Theatrical Educational Workshops and Seminars
- Behind-the-Scenes Tours for schools and youth organizations
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Captain Henry's Pirate Hideout
- What is so special about your Pirate Hideout?
Imagine yourself in a rustic shack in the middle of a moonlit swamp, the favorite hideout for pirates in the Caribbean. Similar to the Blue Bayou Restaurant setting in the Pirates of the Caribbean ride at Disneyland, it includes a richly themed environment complete with sound effects, fireflies, flickering lanterns and costumed personnel to handle all of your needs.
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- What is a Captain Henry's party going to cost?
No two Captain Henry's parties are alike. Prices will vary depending upon the size of the party you want, the amenities, services you'll need, etc. We have a minimum fee of $100. Food and beverage, flowers, decor, music, entertainment, photography services, and any other services provided by Captain Henry's exclusively for the party will apply toward reaching the minimum. For more details, please visit our Party & Meetings page.
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- When can I reserve my party date?
Captain Henry's parties can be booked 6 months in advance of your party date (based on availability). A minimum of seven days to plan a Standard Party, and 30 days to plan a Custom Party, is required. For more information on party packages, please contact a Captain Henry's Party Planner.
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- Does Captain Henry's offer any kind of photography and videography service for my party?
We are pleased to offer Photographic Services to capture the memories of your party. A wide range of styles and packages is available. In addition, your photography and videography purchase will count toward your minimum Custom Party expenditure. For more information on party packages at Captain Henry's, please contact a Captain Henry's Party Planner.
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- I love pirates. Could I get some to appear at my party?
You bet! They are delighted to attend your party to mingle with guests, pose for unforgettable photographs, serve as greeters or food servers, or in any capacity that will serve your needs. Character appearances are available in 30-minute increments and count toward your minimum Custom Party expenditure. For more information on party packages, please contact a Captain Henry's Party Planner.
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- Is child care available? We're planning an adults-only party.
Sorry, we do not provide chid care service.
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- Can Captain Henry's supply all the party services I'll need?
Yes. One of the best things about a Captain Henry's party is that through the aid of your Party Planning Team you'll have the resources of the our entire company at your fingertips.
These include:
- Party Manager
- Photography
- Floral Design
- Catering
- Birthday Cakes
- Entertainment Planner (includes decor, theming, music, characters, lighting design, staging, etc.)
- Musicians
- Specialty Table Linen Rental
- Invitations/Favors
For more information on party packages, please contact a Captain Henry's Party Planner.
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Captain Henry's Weddings
-
Can I get married at your Pirate Hideout?
Yes. For information on wedding packages please visit our Party & Meetings page.
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- What is a Captain Henry's wedding going to cost?
No two Captain Henry's weddings are alike. Prices will vary depending upon the size of the wedding you want, the amenities, services you'll need, etc. We have a minimum fee of $500. Food and beverage, flowers, decor, music, entertainment, photography services, ceremony site fees, and any other services provided by Captain Henry's exclusively for the wedding event will apply toward reaching the minimum. For specifics, please visit our Party & Meetings page.
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- When can I reserve my wedding date?
Captain Henry's weddings can be tentatively booked 12 months in advance of your wedding date (based on availability). A minimum of seven days to plan an Intimate Wedding, and 30 days to plan a Custom Wedding, is required. We are able to confirm all Custom Wedding space eight months prior to your requested date. For more information on wedding packages, please contact a Captain Henry's Wedding Planner.
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- Does Captain Henry's offer any kind of photography and videography service for my event?
We are pleased to offer Photographic Services to capture the magical memories of your wedding day. A wide range of styles and packages is available. In addition, your photography and videography purchase will count toward your minimum Custom Wedding expenditure. For more information on wedding packages at our Parks and Resorts, please contact a Captain Henry's Wedding Planner.
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- I love pirates. Could I get some to act as Best Man and Maid of Honor at our wedding?
You bet! They are also delighted to attend your reception to mingle with guests, pose for unforgettable photographs, "cut in" on the first dance, and even help you cut the cake. Character appearances are available in 30-minute increments and count toward your minimum Custom Wedding expenditure. For more information on wedding packages, please contact a Captain Henry's Wedding Planner.
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- Is child care available? We're planning an adults-only wedding?
Sorry, we do not provide chid care service.
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- Can Captain Henry's supply all the wedding services I'll need?
Yes. One of the best things about a Captain Henry's wedding is that through the aid of your Wedding Planning Team you'll have the resources of the our entire company at your fingertips.
These include:
- Wedding Event Manager
- Photography
- Floral Design
- Catering
- Wedding Cakes
- Entertainment Planner (includes decor, theming, music, characters, lighting design, staging, etc.)
- Musicians
- Specialty Table Linen Rental
- Invitations/Favors
For more information on wedding packages, please contact a Captain Henry's Wedding Planner.
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- What makes a Captain Henry's wedding unique?
The real "magic" surrounding a Captain Henry's Wedding (or any wedding, for that matter) is the reunion of family and friends in such a special environment -- creating cherished memories that will last forever! However, many of our couples incorporate special touches that reflect the location or "theme" -- for a pirate wedding, many choose a wedding cake with a white chocolate skull and cross bones as the topper ... or serve dessert in a white chocolate treasure chest filled with mousse and "jewels." Music can be used as a key element to set the tone or carry out the theme -- many of our couples choose classic pirate songs for their first dance or ceremony music! For more information on wedding packages, please contact a Captain Henry's Wedding Planner.
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- I want to celebrate my 10th anniversary with a vow renewal -- can you help me?
Congratulations! More and more couples are choosing to celebrate their love by renewing their vows in unique settings. In fact, any of our wedding packages or elements can be personalized for your vow renewal. For more information on wedding packages, please contact a Captain Henry's Wedding Planner.
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- How much will it cost to have a Captain Henry's vow renewal?
The same requirements for our wedding packages apply to your vow renewal; it all depends on what you have in mind. Choose a simple ceremony for the two of you and up to eight guests, or go all out with a reunion of family and friends and the extravagant wedding you've always dreamed of. Your Captain Henry's Wedding Planning Team can make it happen. For more information on wedding packages, please contact a Captain Henry's Wedding Planner.
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Scream at the Beach
- I am interested in information about Scream at the Beach.
Visit our Scream at the Beach website for complete details.
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- How do I find out what special events will take place during my visit?
Visit the Events page on the Scream at the Beach website for an entertainment schedule.
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- How can I become an actor at Scream at the Beach?
We're known for detailed, believable environment design, but it's our cast that is the most important piece of the show. Learn about cast activities, responsibilities, and sign up by visiting the Monsters Wanted site.
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- How do I write to you about an experience at an event?
We are very interested in what you have to say about any of our events. We take all that we learn to improve the show, and we share your compliments with our cast. Please
with your comments.
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Educational Seminars
- What kinds of educational seminars do you hold?
Scream Entertainment and TW Productions both host educational seminars year round. These are free and open to the public. Topics have included:
- Mask Making
- Monster Makeup Techniques
- Sculpting Large Theatrical Props
- Faux Paint Finishes
- Theatrical Lighting Effects
- Skills for Haunted House Actors
- Corpsing Workshop (Creating realistic corpses)
- Artificial Stained Glass for Theater
- Mother's Day Project for Children
- Creating Artificial Tree Trunks
- We also go on Field Trips to Related Amusement Businesses
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- Is there a fee to attend?
All seminars and workshops are free to attend. There may be a fee for optional take-home materials.
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- What about hands-on workshops?
Want to get your hands dirty? Our cast participates in behind the scenes projects to prepare Scream at the Beach for opening each season. Sign up as a cast member to receive the Backstage Newsletter with information about all cast activities, including workshops.
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